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Legal

Refund & Return Policy

Last updated: 8 September 2026

Every Keyan Studio piece is packed by hand with care. If something isn't right, we're here to help. This policy explains when you can return, exchange, or get a refund on an order.

1. Eligibility for returns

You may request a return within 7 days of delivery if:

  • The item arrived damaged, broken, or defective.
  • You received the wrong item.
  • The item is materially different from what was described.

The item must be unused, in its original packaging, with tags/seals intact.

2. Non-returnable items

For hygiene, safety, and the energetic nature of our products, the following are not eligible for return or refund:

  • Bath salts, candles, and any opened or partially used product.
  • Personalised, custom-made, or made-to-order pieces.
  • Sale, clearance, or festival-drop items marked "final sale".
  • Free gifts and items received as part of a promotion.

3. How to raise a return request

  1. Email keyanstudio19@gmail.com within 7 days of delivery with your order number and a clear photo of the item and packaging.
  2. Our team reviews the request within 2–3 business days and shares next steps.
  3. If approved, we arrange a pickup or ask you to ship the item back to our studio address.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. If approved, refunds are issued to your original payment method via Razorpay within 7–10 business days. Depending on your bank, it may take a few additional days for the amount to reflect in your account.

5. Exchanges

If you prefer an exchange, we're happy to swap the item for another product of equal value (subject to stock). Any price difference will be adjusted before dispatch.

6. Order cancellations

You may cancel an order for a full refund before it has been dispatched. Once the order has been handed to the courier, cancellation is no longer possible — please raise a return request instead if eligible.

7. Shipping charges

If the return is due to our error (damaged, defective, or wrong item), we cover the return shipping. For other approved returns, the original shipping charge is non-refundable and return shipping may be borne by the customer.

8. Contact

For any refund or return questions, please email keyanstudio19@gmail.com. We aim to reply within 2 business days.