Shipping & Returns

We pack every order by hand and ship it with care. This page explains our delivery timelines, shipping coverage, and what to do if you need to return an item.

1. Shipping coverage

We currently ship across India. International shipping is not available at this time. If you need a special arrangement, please contact us before placing your order.

2. Processing time

Orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays). Made-to-order or personalised items may take longer — the estimated dispatch date will be shown on the product page.

3. Delivery timelines

• Metro cities: 3–5 business days after dispatch.
• Tier-2 and Tier-3 towns: 5–8 business days after dispatch.
• Remote locations: 8–12 business days after dispatch.

Delivery timelines are estimates and may vary due to weather, courier capacity, or local restrictions. We are not responsible for delays caused by the shipping partner, but we will do our best to help track your package.

4. Shipping charges

Shipping charges, if any, are calculated at checkout based on your location and order weight. Free shipping may be offered on orders above a specified value during promotions — this will be clearly displayed on the site.

5. Order tracking

Once your order is dispatched, we share a tracking link and courier details via email and SMS. You can also write to us at keyanstudio19@gmail.com with your order number for an update.

6. Return eligibility

You may request a return within 7 days of delivery if:

• The item arrived damaged, broken, or defective.
• You received the wrong item or an item materially different from the description.

The returned item must be unused, in its original packaging, with tags and seals intact.

7. Non-returnable items

For hygiene, safety, and energetic reasons, the following items cannot be returned:

• Bath salts, candles, oils, and any opened or used products.
• Personalised, custom-made, or made-to-order pieces.
• Sale, clearance, or festival-drop items marked "final sale".
• Free gifts and promotional items.

8. How to request a return

1. Email keyanstudio19@gmail.com within 7 days of delivery with your order number and clear photos of the item and packaging.
2. Our team will review your request within 2–3 business days and share next steps.
3. If approved, we will arrange a pickup or provide a return shipping address.

9. Refund process

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method via Razorpay within 7–10 business days. Depending on your bank or payment provider, it may take a few additional days for the credit to appear in your account.

If the return is due to our error (damaged, defective, or wrong item), we cover the return shipping. For other approved returns, the original shipping charge is non-refundable and the customer may bear the return shipping cost.

10. Cancellations

You may cancel an order for a full refund before it has been dispatched. Once handed to the courier, cancellation is no longer possible — please raise a return request instead if eligible.

11. Contact

For shipping or return questions, email keyanstudio19@gmail.com with your order number. We aim to respond within 2 business days.